In order to provide our customers with a larger selection, we are trialling a new system that will give our customers the opportunity to choose from a wide range of brand new items in addition to the 1000's of quality used items from our store.
These new items are 'Special Order' items.
Special Order items
- are not held in stock and need to be specifically ordered in from our supplier.
- cannot be ordered from our supplier until payment is received in full.
Will I receive all the items in my order together?
Yes, all other items purchased will be placed ‘On Hold’ and dispatched/delivered when we receive your Special Order from our supplier. Partial orders can be made on request; however, this may incur additional postage/delivery fees. Please feel free to contact us for further details.
How long will it take for my Special Order Item to arrive?
This will vary depending on our supplier. As soon as you have placed an order, we will notify you of an estimated date for your order to be dispatched. At this stage, you will have the opportunity to proceed with the order or cancel your order and receive a full refund. If we become aware of a significant delay in fulfilling any particular products, this will be displayed in the item description, where and when possible.
Please feel free to contact us if you would like further information prior to placing your order.
What if I change my mind?
Unfortunately, we are not able to provide a refund or store credit in the event that you change or your mind, therefore we recommend that you take the time to ensure that the product is right for you before placing your order.
What is the refund policy for Special Orders?
The same refund/return policy applies as per Australian Consumer Law - see here for full details.