Incorrect, not as described or damaged itemAll products are checked and packed safely to avoid and minimize damage in transit. Should you receive a product that is damaged, incorrect, or not as described, please contact Thrifty Teachers within 5 business days of delivery so that we can assess your claim and discuss refund or exchange options. Please note:
- Refunds will be made to the same credit card (or tender type) that was charged for the original purchase.
- If a product is returned for any reason other than it being faulty, an incorrect item or not as described, the customer will be liable for postage.
- You are not entitled to a refund if faults with the product were indicated in photos or in the item description on the website at the time that you purchased the product.
- You are responsible for the return of the product, if your refund is approved you will be reimbursed the cost of standard postage by providing copies of the original receipts showing costs. If the item is returned using Express, Next Day or courier without prior approval from Thrifty Teachers in writing, refund of standard Australia Post costs will only be given.
- As soon as your refund has been approved we will endeavour to have your credit processed as quickly as possible.
- For refunds of the return postage copies of the original receipts must be provided before a refund can be issued.
Change of MindUnfortunately, we are unable to provide a refund for 'change of mind'. However, a store credit can be provided, excluding delivery or postage fees. The following conditions apply:
- Cost of returning the items to Thrifty Teachers to be at the customer's expense.
- Any discount on postage or delivery provided with the original order will be deducted from the store credit, if applicable.
- Items must be returned within one (1) week of receipt.
- Items may be accepted after this time frame on request and written agreement only, however, these will incur a 15% administration/restocking fee which will be deducted from store credit.
- Store credit cannot be counted as part of any qualifying order for discounted postage / free delivery.
- All items returned must be in the same condition as dispatched.
- Refunds will be provided in the same method as origninal payment of order.
Errors and OmissionsThrifty Teachers makes every effort to provide accurate pricing and product information. Because of the dynamic nature of this industry (e.g. supplier price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however, the documents, text and graphics published may contain technical inaccuracies or typographical errors. Thrifty Teachers makes no representations about the suitability of this information; it is provided as is without warranty of any kind. If an error is made or a product is listed at an incorrect price, Thrifty Teachers shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, Thrifty Teachers shall immediately issue a refund.
Return of Item for Refund or Exchange
The product should be mailed to:
PO Box 7418
Secret Harbour WA 6173
We recommend when posting your item that you get a tracking number, which is standard with postage of all parcels with Australia Post. Thrifty Teachers is not responsible for the product during transit and is unable to issue a refund if the product is lost and not received. Should you need to delivery your order to Thrifty Teachers please contact us to arrange a mutually agreeable time.